Frequently Asked Questions and General Information
Privacy and your personal information
Yamaha understands the importance of your privacy. We take all reasonable measures to protect the personal information we collect from you.
We will collect and use your personal information for the following purposes:
- Registering your purchase
- Fulfilling the delivery of your ordered items (which includes informing the courier company that delivers your products of your details)
- Keeping you informed of products, services and special promotions offered by Yamaha
We do not pass your details on to any other party not directly related with the fulfillment of your order.
If you do not wish to receive further updates from Yamaha, or you would like to gain access to the personal information about you that we hold, please contact our Privacy Officer at one of the reference points below. If you would like us to stop sending updates to you, please allow two weeks for your request to be actioned:
Email: privacy_au@gmx.yamaha.com
Attention: Privacy Officer, Level 1, 99 Queensbridge Street, Southbank, Victoria, 3006
Tel: 03 9693 5111
Fax: 03 9699 2332
Other
What is a yamaha website member?
All visitors to the Yamaha Music Australia website have the opportunity to become a Yamaha member. This will enable you to move quickly through our check out process should you wish to shop with us frequently as we’ll keep your billing address on record to use in the future (we do not store any of your credit card details). You can also use your Yamaha membership to record and track your product warranty registration.
The nature of our business
Yamaha is a manufacturer of musical instruments and audio visual products. Yamaha Music Australia is the sole importer and distributor of Yamaha products in Australia. Yamaha products are sold through over 500 retailers across Australia and through the Yamaha online store. Yamaha has an excellent reputation as one of the leading manufactures of quality sound creation products across the globe.
Our company is Yamaha Music Australia Pty Ltd A.B.N 84 004 259 527
Card Security
How secure is my transaction?
Yamaha takes all reasonable steps to verify that the order and credit details are genuine.
The Yamaha Music Australia Online Store supplies you with a secure session within our shopping CHECKOUT. You will notice a padlock icon on the base of your browser when you enter through to the CHECKOUT. This indicates that all information entered in the session is secure.
How safe are my credit card details?
When you click the PLACE ORDER button, we send the credit transaction directly to the bank. We do not transfer those details to others for their commercial use. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the latest SSL encryption standard.
What credit cards can be used?
Yamaha Music Australia accepts Visa and Mastercard.
Is there a credit card surcharge?
Any purchases made via a credit card incur fees passed on to the Merchant by the provider. Yamaha Music Australia absorb the majority of the fees, however there is a 1% surcharge on the total purchase. This is marked as CCSURCHARGE and will appear on your invoice.
What happens if my computer crashes while I am processing my order?
If your computer freezes and you can not complete the order or you think your credit card has been debited incorrectly, please contact Customer Service on 1800 805 413.
Pricing
What is yamaha music australia’s pricing policy?
PREMIUM MUSIC PRODUCTS
Prices in the PREMIUM MUSIC PRODUCTS section reflect Yamaha Music Australia’s recommended retail price.
SALE ITEMS
Prices in the SALE ITEMS section are discounted from Yamaha Music Australia’s recommended retail price.
The Australian GST
All prices in the online store include GST.
Freight Charges and Delivery
Premium music product freight charges
Yamaha Music Australia offers very competitive freight rates all over Australia. Our products are shipped using Cope Sensitive Freight (www.cope.com.au) from our warehouse in Melbourne. Our freight charges have been simplified to ensure we can give a fixed quote at the time of order. The costs indicated below are regardless of weight or number of items ordered.
| VIC | SA/NSW/ACT/TAS | QLD/WA/NT | |
|---|---|---|---|
| From Melbourne | $20.00 | $30.00 | $55.00 |
All pricing includes GST.
Unique merchandise freight charges
Yamaha Music Australia offers competitive freight rates all over Australia. Yamaha UNIQUE MERCHANDISE PRODUCTS are shipped using a courier bag from our warehouse in Melbourne. Our freight charges have been simplified to ensure we can give a fixed rate at the time of order. For all shipments of one (1) or two (2) UNIQUE MERCHANDISE PRODUCTS, a rate of $7.50 including GST will apply anywhere in Australia. For any shipments of three (3) or more products, a rate of $15 including GST will apply anywhere in Australia. When UNIQUE MERCHANDISE is ordered in conjunction with PREMIUM MUSIC PRODUCT, the freight for the PREMIUM MUSIC PRODUCT will be applied and you will not be charged an additional rate for UNIQUE MERCHANDISE.
| Number of products | VIC | SA/NSW/ACT/TAS | QLD/WA/NT | Anywhere in Australia |
|---|---|---|---|---|
| 1 or 2 merchandise products | $7.50 | |||
| 3 or more merchandise products | $10.00 | |||
| Any merchandise product and a premium music product | $20.00 | $30.00 | $55.00 |
All pricing includes GST.
Delivery times
Cope Sensitive Freight is one of the largest courier services in Australia. As they deliver thousands of products daily we are unable to give you specific delivery times for your products. Please refer to the table below for estimated transit time from Melbourne.
| Adelaide | Brisbane | Canberra | Darwin | Hobart | Melbourne | Newcastle | Perth | Sydney | |
|---|---|---|---|---|---|---|---|---|---|
| From Melbourne | 1-2 Days | 2-4 Days | 1-2 Days | 3-5 Days | 2-3 Days | 1-2 Days | 2-3 Days | 3-5 Days | 1-2 Days |
Missed deliveries
Yamaha Music Australia is committed to making sure you receive your stock quickly and simply. To help us achieve this, when entering your delivery details please ensure someone will be available to sign for your delivery. To avoid delays in delivery and extra freight charges it is a good idea to have your product/s delivered to your work address. Your product/s will not be delivered unless they can be signed for. If you miss a delivery and your items are returned to the freight depot the freight company will call and advise Yamaha and we will contact you. If this occurs you may be required to pay additional freight charges which may be up to but not exceeding the freight amount charged on your original order.
Returns and Exchanges - PREMIUM MUSIC PRODUCTS
Faulty item returns
Within the first month Yamaha Music Australia offers a “no questions asked” return policy on faulty products from the PREMIUM MUSIC PRODUCTS range. If an item is received faulty, please contact customer service on 1800 805 413. A Goods Return Pack containing consignment notes and an information sheet will be express posted to you. Any returns made where possible should be in their original packaging. Refunds are processed within 48 hours once the faulty product has been received by our warehouse. After the one month period has elapsed, your product will be subject to it’s normal warranty period. Warranty periods can be viewed on Yamaha Music Australia’s website: www.yamahamusic.com.au
Replacements
If a faulty product is received and a replacement is requested, providing Yamaha Music Australia has stock, a Goods Return Pack containing consignment notes and an information sheet will be express posted to you. All items must be returned in their original packaging. Your replacement product will be sent once the faulty product has been received by our warehouse.
Exchange policy
When shopping online please choose very carefully as Yamaha Music Australia does not offer an exchange policy.
Returns and Exchanges - UNIQUE MERCHANDISE
Yamaha Merchandise can be exchanged or returned if there is a manufacturing fault or if damaged in transit.
Yamaha Merchandise can be exchanged or returned if garments are the wrong size providing they have not been worn or used. Garments that have been worn or used will not be exchanged.
Yamaha Merchandise must be returned within 30 days from the date of invoice.
It is the responsibility of the consumer to provide suitable packaging (post pack bag/box) to return the Yamaha Merchandise.
A goods return form must be completed and attached to the goods being returned.
Canceled orders
All orders are subject to availability of stock. Yamaha reserves the right to cancel any order. In this case we will immediately notify the customer by e-mail or phone, using the e-mail address or number/s provided. We will refund any money paid using the original payment method received.